PSO2 Terms & Conditions – A Complete Guide to Using Malaysia's Online Entertainment Platform

In the Terms & Conditions document PSO2 herein, the following words and phrases carry the meanings given unless the context requires otherwise:

• "PSO2" or "Platform" refers to the pso2.my website and all online entertainment services provided through it.
• "Member" or "You" refers to any individual who has registered a valid account at PSO2.
• "Account" refers to the individual account registered by a Member on the platform PSO2.
• "Balance" refers to the total credits available in the account PSO2 Member at any given time, in Malaysian Ringgit (RM).
• "Bonus" refers to any bonus credits, Free Spins, or other promotional rewards granted by PSO2 to Members subject to specific terms and conditions.
• "Rollover" or "Double Round" refers to the minimum wagering requirement that a Member must fulfil before bonus credits become eligible for withdrawal as cash.
• "RNG" refers to the Random Number Generator – a system that determines the outcome of all games at PSO2.
• "e-Wallet" refers to Malaysian digital wallets including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow.

To register and use the platform PSO2, you must satisfy all of the following eligibility requirements without exception:

• You must be at least 18 years old on the date of registration. PSO2 strictly prohibits underage participation and reserves the right to request proof of age at any time.
• You must be a Malaysian citizen, a permanent resident of Malaysia, or an individual who is lawfully present in Malaysia at the time of using the platform.
• You must have full legal capacity to enter into a binding agreement under Malaysian law.
• You are not known to have a gambling problem and do not have any gambling restrictions imposed by any authority.
• You are playing for personal entertainment purposes and not on behalf of any third party.
• You are not currently employed by PSO2 or any related company, and are not an immediate family member of an employee PSO2.

Account registration process PSO2 subject to the following terms and conditions:

• Each individual is only permitted to hold one (1) PSO2 account that is active. Multiple account registrations by the same individual are strictly prohibited and may result in all associated accounts being closed and balances forfeited.
• All information provided during registration — including full name, email address, phone number, and date of birth — must be accurate, complete, and truthful. Providing false information is a serious violation of the Terms & Conditions PSO2.
• The email address you register must be active and belong to you. PSO2 will use this email for official communications, including transaction confirmations, promotional notices, and security information.
• You are fully responsible for keeping your account information up to date should any changes occur. To update your details, please contact customer support PSO2 via Live Chat or email at [email protected].
• Your account password is entirely your responsibility. You are advised to use a strong and unique password, and never share it with anyone.

PSO2 accepts deposits via the following Malaysian payment methods only. All deposits are in Malaysian Ringgit (RM):

• Failed deposits caused by technical errors on the payment provider's end are beyond our control PSO2. Please contact our customer support with proof of transaction for prompt investigation.
• PSO2 does not charge any additional fees for the deposit process. However, your e-wallet provider or bank may impose their own charges – please check with your respective provider.
• Deposits may only be made to an account held in your own name. Deposits from third-party accounts are prohibited and will be returned after deducting any applicable processing costs.
• PSO2 reserves the right to request proof of ownership of the payment method for anti-money laundering (AML) verification purposes.

Terms and conditions for withdrawing winnings from the account PSO2 is as follows:

• The minimum withdrawal amount is RM 50 for each withdrawal transaction.
• For security and fraud prevention purposes, withdrawals may only be made to the same payment method used for your most recent deposit.
• The processing time for e-wallet withdrawals (Touch 'n Go, GrabPay, DuitNow, etc.) is less than 5 minutes for regular members, and near-instantly for VIP members PSO2.
• Withdrawals via FPX to a bank account (Maybank, CIMB, and others) take between 15 and 30 minutes, depending on the receiving bank.
• For your first withdrawal, or when the withdrawal amount exceeds a certain limit, PSO2 reserves the right to request additional KYC (Know Your Customer) verification before processing the withdrawal.
• If there is any active bonus in the account that has not yet met its rollover requirement, the bonus balance cannot be withdrawn until the rollover requirement has been fully satisfied.
• PSO2 reserves the right to place a hold on withdrawals for up to 72 hours for security verification purposes, particularly for new accounts or unusually large transactions.

All bonuses, promotions, Free Spins, and special offers provided by PSO2 subject to the following terms and conditions:

• Each bonus carries its own rollover requirement as specified in the relevant promotional terms. PSO2 rollover requirements range from 1x to 20x depending on the type of bonus.
• Welcome bonus PSO2 (100% up to RM 500) is available exclusively to members who have never made a deposit into the account PSO2 previously. Each member is entitled to receive the welcome bonus once only.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without first meeting the rollover requirements.
• Should PSO2 suspects any bonus misuse (including but not limited to the use of multiple accounts, opposing bets, or exploitation of system loopholes), PSO2 reserves the right to void bonuses, forfeit associated winnings, and close the accounts involved without prior notice.
• Betting limits may apply while a bonus credit is active. Wagers exceeding the set limit during an active bonus session may result in winnings from those rounds being voided.
• The validity period for each bonus is as stated in the respective offer. Expired bonuses will not be extended except in specific cases at the sole discretion of PSO2.
• Free Spins awarded as a bonus typically carry a fixed bet value determined by PSO2. Winnings from Free Spins bonuses are subject to separate rollover requirements.

All gaming activity on the platform PSO2 subject to the following rules:

• All games at PSO2 – including Phoenix Rises, Lucky Neko, Deuces Wild, Lucky 7, Wild Gold, Raging Tiger Paw, and Street Fighter 2 – utilises a certified RNG system that produces outcomes that are truly random and cannot be manipulated.
• Players are strictly prohibited from using any automated software (bots), exploitation systems, or other methods that confer an unfair advantage. Such use may result in immediate account closure and forfeiture of all balances.
• In the event of a technical malfunction or software error during a game session, PSO2 reserves the right to void the round in question and return the original wager to the player's account.
• Winnings resulting from obvious display errors or technical glitches are invalid and will not be paid out. PSO2 reserves the right to correct any such errors.
• In the event of a dispute regarding game outcomes, PSO2 will use server logs as the definitive reference. The decision of the technical team PSO2 is final in all such disputes.
• Players are responsible for ensuring a stable internet connection while playing. PSO2 is not liable for any losses resulting from connection disruptions on the player's end.

Account security PSO2 is a shared responsibility between you and our platform:

• You are solely responsible for keeping your account login credentials confidential PSO2 your account, including your username and password.
• Never share your login credentials with anyone, including family members. Any activity that occurs on your account is considered your own unless you report an account compromise to PSO2 immediately.
• If you suspect that your account has been accessed without authorisation, please contact customer support PSO2 via Live Chat or email at [email protected] immediately.
• PSO2 will never ask for your account password via email, Live Chat, or any other communication channel. If you receive such a request, please report it to us immediately as it may be a fraudulent attempt.
• Platform PSO2 uses 256-bit SSL encryption to protect all communications between your browser and our servers. Please ensure you are accessing PSO2 only via the official URL pso2.my.

The following activities are strictly prohibited on the platform PSO2 and may result in immediate action, including account closure:

• Registering more than one account PSO2, whether using the same or different personal information.
• Using the account PSO2 for the purposes of money laundering or any other unlawful financial activity.
• Providing false or misleading information during registration or the KYC process.
• Attempting to hack, disrupt, or compromise the operations of the platform PSO2.
• Exploiting any bugs or technical vulnerabilities found on the platform. Players who discover a bug are encouraged to report it to PSO2 and not exploit it.
• Placing opposing bets (matched betting) or using strategies designed to exploit bonus terms without genuine intent to play.
• Harassing or abusing customer support staff PSO2 including the use of abusive language or making threats.

Account PSO2 may be closed under the following circumstances:

• At the Member's request: You may close your account PSO2 at any time by contacting customer support. Any valid balance in your account will be processed for withdrawal once all rollover requirements have been met.
• Self-Exclusion: Members may apply to self-exclude from the platform PSO2 for a specified period or permanently as part of our responsible gambling programme.
• Action taken by PSO2: PSO2 reserves the right to close or suspend any account found to be in breach of these Terms & Conditions, without prior notice in cases of serious violations.
• If an account is closed due to a violation, all balances including winnings obtained through means that breach these terms may be forfeited.

PSO2 is not liable for any indirect, consequential, special, or punitive losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from game outcomes that do not favour the player, provided the RNG is functioning correctly.
• Service disruptions caused by circumstances beyond the control of PSO2, including internet infrastructure issues, natural disasters, or third-party technical failures.
• Unauthorised actions by third parties against your account that are not caused by your own negligence PSO2.
• Losses arising from the platform being used by an unauthorised individual, such as someone registering using another person's identification details.

Maximum liability PSO2 to any Member under any circumstances shall not exceed the total deposits made by that Member in the 30 days preceding the date the claim arises.

PSO2 reserves the right to modify, add, or amend any part of these Terms & Conditions at any time:

• Members will be notified of significant changes via their registered email or through an in-platform notice PSO2 at least 14 days before taking effect, except for changes that must be implemented immediately for security or legal reasons.
• Continued use of the platform PSO2 following any change to the terms taking effect will be considered acceptance of those updated terms.
• The latest version of the Terms & Conditions will always be available on this page, along with the date of the most recent update. You are encouraged to check this page periodically.
• If you do not agree with any changes to the terms, you have the right to close your account before the changes take effect.

Terms & Conditions PSO2 is governed by and interpreted in accordance with the laws of Malaysia:

• Any dispute arising from or in connection with these Terms & Conditions shall first be resolved through negotiations between the Member and PSO2.
• Should negotiations fail, the dispute shall be referred to binding arbitration under Malaysian law, with proceedings conducted in Bahasa Melayu or English.
• Results PSO2 in all disputes relating to game outcomes, bonuses, and account integrity is final and binding, based on unalterable server log data.
• For any formal complaints, please send an email to [email protected] with the subject line "Formal Complaint", along with your account number, details of the dispute, and any relevant supporting evidence. PSO2 and commits to responding within 5 business days.