PSO2 Privacy Policy – Our Full Commitment to Protecting Every Member's Personal Data in Malaysia

This Privacy Policy is published by PSO2 ("we", "our platform") and applies to all information collected through pso2.my and all related services we offer to registered members in Malaysia. This document has been prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA).

PSO2 acts as the "Data Processor" as defined under Malaysia's PDPA and bears full responsibility for the personal data collected, processed, and stored in connection with members' use of our platform across Malaysia – from Kuala Lumpur and Selangor to Sabah and Sarawak.

This policy applies to all ways in which you interact with PSO2, termasuk pendaftaran akaun, deposit melalui Touch 'n Go eWallet atau DuitNow, aktiviti permainan seperti slot dan live casino, serta komunikasi dengan pasukan sokongan pelanggan kami.

PSO2 collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect, along with specific examples:

PSO2 does not collect sensitive data categories such as health information, religious beliefs, or political views, unless you voluntarily provide such information in the context of responsible gaming (for example, a problem gambling disclosure).

Personal data collected by PSO2 digunakan untuk tujuan-tujuan yang dinyatakan berikut sahaja. Kami tidak akan menggunakan data anda untuk tujuan lain tanpa mendapatkan kebenaran tambahan daripada anda:

• Account management: Creating and managing your account PSO2 anda, termasuk pengesahan identiti, pemulihan akaun, dan komunikasi berkaitan akaun.
• Financial transaction processing: Securely and swiftly process deposits via Malaysian e-wallets and withdrawals of winnings in Ringgit Malaysia (RM).
• Gaming services provision: Membolehkan anda mengakses dan bermain permainan-permainan di PSO2 such as Phoenix Rises, Street Fighter 2, Lucky Neko, and more — all with a personalised experience.
• Security and fraud prevention: Detect, investigate, and prevent any fraudulent activity, money laundering, or multi-account usage that violates our Terms & Conditions PSO2.
• Sokongan pelanggan: Providing effective technical assistance and customer support whenever you contact our support team PSO2 via Live Chat or email.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and reaching out to members who may need assistance or additional limits.
• Legal compliance: To fulfil legal obligations under Malaysia's PDPA, AML (Anti-Money Laundering) requirements, and directives from relevant regulatory bodies.
• Marketing communications: Sending promotional information, bonus offers, and the latest updates PSO2 – but only if you have given consent to receive such communications. You may unsubscribe from marketing emails at any time.

PSO2 processes your personal data on one or more of the following legal bases as provided under Malaysia's PDPA:

• Performance of contract: Processing required to fulfil our obligations to you as a member PSO2 – termasuk menyediakan akses permainan, memproses pembayaran, dan menguruskan akaun anda.
• Legal obligation: Processing required to comply with applicable Malaysian laws, including PDPA 2010, the Anti-Money Laundering Act 2001, and other regulatory requirements.
• Legitimate interests: Processing required for legitimate business interests PSO2, such as fraud prevention, platform security, and service improvement — provided these interests do not override your fundamental rights and freedoms.
• Consent: For certain purposes such as direct marketing communications, we will obtain your explicit consent beforehand. You may withdraw this consent at any time without affecting our core services.

PSO2 does not sell or rent your personal data to any third party. However, there are limited circumstances in which we may share your data:

• Payment service providers: We share the necessary transaction data with Malaysian payment gateway providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks) to process your deposits and withdrawals. These providers are bound by strict data protection agreements.
• Technology provider: We use third-party services for server infrastructure, platform analytics, and customer support tools. All providers are selected based on high data security standards and are bound by data processing agreements.
• Regulatory bodies and law enforcement: PSO2 will disclose personal data when required by Malaysian law, court orders, or legitimate requests from Malaysian law enforcement agencies.
• Business transfers: If PSO2 involved in a merger, acquisition, or asset sale, members' personal data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different Privacy Policy.

PSO2 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or destruction:

• 256-bit SSL Encryption for all communications between your browser and our servers PSO2 – the same security standard used by Malaysia's major banks.
• Kawalan akses berbilang peringkat – staff only PSO2 with a legitimate work requirement may access members' personal data, and all access is logged and monitored.
• Firewall and intrusion detection systems which monitors the platform's network traffic PSO2 24 hours a day to detect and prevent any unauthorised access attempts.
• Regular security audits by an independent third party to assess the effectiveness of our security measures and identify any vulnerabilities that need to be addressed.
• Data security training untuk semua kakitangan PSO2 yang mengendalikan data peribadi, memastikan mereka memahami tanggungjawab mereka dalam melindungi privasi ahli.
• Incident response procedures in place to address any data breaches swiftly and effectively, including a protocol to notify affected members within 72 hours.

PSO2 hanya menyimpan data peribadi anda selagi ia diperlukan untuk tujuan-tujuan yang dinyatakan dalam Dasar Privasi ini, atau selagi dikehendaki oleh undang-undang Malaysia:

• Data akaun aktif: Retained while account PSO2 your account is active and for a defined period following account closure, to facilitate any recovery process or investigation that may be required.
• Financial transaction records: Retained for 7 years selepas transaksi berlaku, mengikut kehendak Akta Cukai Pendapatan dan keperluan AML Malaysia yang memerlukan rekod kewangan dikekalkan untuk tempoh tersebut.
• Security logs and audits: Retained for 2 tahun to enable investigation of any security incidents that may arise after the fact.
• Data komunikasi sokongan pelanggan: Retained for 3 years bagi memudahkan rujukan sejarah dan peningkatan perkhidmatan pelanggan PSO2.
• Marketing data (where consent has been given): Retained until you withdraw your consent or submit a data deletion request.

When data is no longer required, PSO2 will securely delete or anonymise the data using methods that ensure it cannot be recovered.

Under Malaysia's PDPA and Privacy Policy PSO2, you have the following rights with respect to your personal data:

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request", including your full name and account number PSO2, and the specific details of your request. PSO2 is committed to responding within 14 business days.

Platform PSO2 uses cookies to enhance the user experience, maintain security, and analyse platform usage. The following are the types of cookies we use:

You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the platform PSO2. Untuk maklumat lanjut tentang cara mengurus kuki dalam pelayar popular, sila rujuk panduan bantuan pelayar masing-masing.

Platform PSO2 adalah khusus untuk individu berumur 18 years of age and above. We do not knowingly collect personal data from individuals under the age of 18.

• If you discover that a child or underage individual you know has registered an account PSO2, please contact us immediately at [email protected] so that the account can be closed and the associated personal data removed.
• PSO2 employs an age verification process during registration to prevent underage individuals from signing up. However, we rely on users to provide their accurate date of birth honestly.
• Should we discover that a child's data has been collected without parental or guardian knowledge or consent, we will delete that data immediately and close the account in question.

PSO2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data protection practices, legislative changes, or changes to the services we offer:

• Any significant changes to this Privacy Policy will be communicated to all registered members via email and an in-platform notice PSO2 at least 14 hari before the changes take effect.
• The latest version of the Privacy Policy will always be available on this page with a clear update date. We encourage you to check this page periodically.
• Penggunaan berterusan platform PSO2 following any amendment coming into force will be deemed acceptance of the amended Privacy Policy.
• If an amendment involves a fundamental change to how we use your data — such as using it for a new purpose unrelated to the original — we will obtain your explicit consent before the amendment takes effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way PSO2 manage your personal data, please contact us via:

• Email: [email protected] (Subject: "Privacy Enquiry" or "Data Rights Request")
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform PSO2
• Masa Respons: General enquiries within 24 hours; Data rights requests within 14 business days

Untuk aduan yang tidak dapat diselesaikan melalui saluran sokongan kami, anda berhak untuk merujuk aduan kepada Pesuruhjaya Perlindungan Data Peribadi Malaysia mengikut prosedur yang ditetapkan dalam PDPA 2010.